Inclement Weather 1/22

On Saturday, January 22nd, our Chapel Hill office will be open for limited urgent care services. Phone lines will be open from 7:30 am to 12:00 noon. Please call to schedule an appointment before coming to the office.

After hours advice nurses will be available when the phone lines close.

We have not yet made a decision about Sunday, January 23rd and will post an update when we do.

MLK Jr Holiday Hours

For the upcoming holiday, our Chapel Hill office will operate on an abbreviated schedule. On MLK Jr. Day (Monday, January 17th), we will have shortened hours. We will be available by phone starting at 7:30 am and will have same day urgent care appointments available. We will close around 12 noon and will not have after hours urgent care.

Our Durham office will be closed on Monday, January 17th. The Durham office will reopen on Tuesday, January 18th for normal business hours.

When both of our offices are closed for appointments, we do offer advice nurse services. To reach the advice nurse, call the main office number and follow the prompts. Please be aware there is a charge for advice nurse calls when the office is closed.

Holiday Hours

For the upcoming holidays, our Chapel Hill office will be open every day. On New Years Eve (Friday, December 31st), we will have shortened hours. We will be available by phone starting at 7:00 am and will have same day urgent care appointments available. We will likely close around 12 noon and will not have after hours urgent care.

On New Years Day (Saturday, January 1st) we will have appointments available for urgent sick visits from 8:30 am to 12:00 noon. Please call our office starting at 7:30 am to setup an appointment if needed. The office will open for normal urgent care hours on Sunday.

Our Durham office will be closed on Friday, December 31st. The Durham office will reopen on Monday, January 3rd for normal business hours.

When both of our offices are closed for appointments, we do offer advice nurse services. To reach the advice nurse, call the main office number and follow the prompts. Please be aware there is a charge for advice nurse calls when the office is closed.

December 5th COVID Booster and Flu Shot Event

This Sunday, December 5th, we will be offering booster shots for the COVID-19 vaccine for eligible patients, parents, and caregivers. We are offering Pfizer, Moderna, and also the flu vaccine. All adults 18 years and older are eligible for a booster 6 months from their 2nd dose of Moderna or Pfizer OR 2 months from their Johnson & Johnson vaccine.

This vaccination event will be held at the Durham office (near Southpoint Mall) with appointments from 8 am to 4 pm. Please contact our office on weekdays between 8 am and 5 pm at (919) 942-4173 option 2 to schedule.

Due to high call volume, you may experience a longer wait time. We appreciate your patience and understanding.

Thanksgiving Holiday Hours

Chapel Hill Office:

You may call our Chapel Hill Office on Thanksgiving Day between 7:30 am and 10:00 am to schedule a same day urgent care appointment. Outside of those hours, advice nurses will be available for a $38 charge on Thanksgiving Day.

On Friday, our Chapel Hill office phones will turn on as usual at 7:00 am. We will have same day appointments available; call to schedule an appointment if needed. After hours urgent care will NOT be available Friday evening and the office will close at 5:00 pm.

Regular Chapel Hill office hours will resume on Saturday, November 27th.

Durham Office:

Our Durham Office will be closed Wednesday, November 24th through Friday, November 27th.

Regular Durham office hours will resume Monday, November 29th.

Follow My Health: Our New Patient Portal

Our office switched from Medfusion to Follow My Health in December 2020 and is in the process of registering patients with this new patient portal system. Please give our office a call to get set up on the portal or with any questions. Thank you for your continued patience during this major change.

Introducing a New Patient Portal!

Exciting News from CHP-A: NEW patient friendly PORTAL arrives Wed. Dec. 23rd.
Details:
a) Dec 8th, access ENDS to Medfusion, our current portal.
b) During transition (Dec 8 to 23rd) we ask for your patience as we rely on work arounds for sending secure messages
c) Please kindly bear with us as we work to improve our communication to families relying on our ‘team’ to provide ‘more than medicine’!

Important Reminders for Appointments During COVID.

To help mitigate these risks we are tightening efforts to protect you, your children and our Chapel Hill Pediatric employees.

Please respect:

#1 One parent with child during appointment (face coverings required if 3 years and older)

#2 Limit of one child (scheduled patient) in room during appointment (siblings joining is strongly discouraged)

#3 Request that well child appointments be rescheduled if your child is less than 14 days from close exposure to person with positive COVID-19 test and/or if your child has symptoms of a COVID like illness.

Together we can & must tame the spread of this virus.

COVID–the risks are REAL!

Thanksgiving Holiday Hours

Chapel Hill Office:

You may call our Chapel Hill Office on Thanksgiving Day between 9:00 am and 11:00 am to schedule a same day urgent care appointment. Outside of those hours, advice nurses will be available for a $35 charge on Thanksgiving Day.

On Friday, our Chapel Hill office phones will turn on as usual at 7:30 am. We will have same day appointments available throughout the day. Call to schedule an appointment if needed. After hours urgent care will NOT be available Friday evening and the office will close at 5:00 pm.

Regular Chapel Hill office hours will resume on Saturday, November 28th.

Durham Office:

Our Durham Office will be closed Thursday, November 26th and Friday, November 27th.

Regular Durham office hours will resume Monday, November 30th.

We hope you have a safe and wonderful holiday!

Phone System Changeover

We are updating our phone system. You can still reach us at the same number, but our outgoing calls will come from a different number you may not recognize! It appears on some phones as a call from Zebulon, NC. We hope to have the numbers completely changed over in the next few weeks, so we appreciate your patience with us at this time.

Flu Shots, COVID 19 Precautions, and High Call Volumes

Flu shots are now available for all of our patients, and – new for this year! – we are offering the flu shot to parents who accompany their child. All parents must be registered and make an appointment prior to arriving at the office. We cannot accommodate walk ins or add on appointments. There are weekend flu clinic dates available through September and October! Alternately, a patient and accompanying parent can receive the shot at their regularly scheduled well visit or in-office illness/injury visit, if appropriate. Parents interested in receiving a flu shot must register and make an appointment.

Your scheduler will walk you through updating demographics and insurance information for each person receiving a flu shot. On the day of your flu clinic appointment, you will find labeled parking spots, numbered 1 to 15 on weekends and 1 to 4 on weekdays. Choose an open spot and call our office to check in (phone numbers are listed on the sign). Weather permitting, a nurse will come out to your car and administer the vaccines. In the event of inclement weather, we have an alternate plan in place which will be communicated at check-in.

You can prepare for the flu shot by making sure the injection site is easily accessible. You may need to remove outer layers of clothing or jackets. In general, children over 4 and adults will receive the immunization in their upper arm. Most children under 4 will receive it in their upper thigh. Please ensure anyone in the vehicle 3 years or older is wearing a mask before your nurse approaches!

With the addition of registering parents for flu shots and checking appointments in over the phone to minimize potential COVID-19 exposure, we are receiving a particularly high volume of calls coming into our system. You may experience longer than normal hold times as you try to reach us over the next few weeks. Please bear with us – our staff is working tirelessly to take each call as quickly as possible. We appreciate your continued patience as we strive to bring you more than medicine.