On weekdays after 7:00 pm and on weekends when the office is not open, CHPA provides an “after hours” nurse triage answering service, Positive Reinforcement Nurses.  They can be reached through our main number, 919-942-4173 and option 1.   These highly trained nurses follow national guidelines for pediatric telephone triage.   They will listen to your concerns, ask questions, and give you specific advice or refer you to our on-call physician for further guidance.  

The hours for the nurse triage answering service are:

• Monday through Friday from 7:00 pm-8:00 am
• Saturday from 12:00 noon until Sunday 11:00 am
• Sunday from 2:00 pm until Monday 8:00 am
• At all other times, please call the office to make an appointment or to speak with an advice nurse.

The fees for “After Hours” nurse triage phone calls are as follows:

Within North Carolina:

• $14/call evenings and weekends
• $35/call on all holidays
• Fees waived for infants less than 60 days old

Out of State:

• $35/call evenings and weekends
• $45/call holidays