Both our Chapel Hill and Durham offices will close for an all staff meeting from 12:00 pm to 1:00 pm on Tuesday, October 11th. We will be unavailable by phone during that time.
Monthly Archives: October 2022
Our Waiting Room is Now Open!
Many of you have recently experienced excessively long hold times when trying to contact our office. We sincerely apologize for this, and thank you for your patience with us. Please know that we are actively recruiting additional staff to answer the phones, as well as investigating novel ways for you to schedule appointments and connect with our office.
In an immediate effort to unload our phone lines, we are now allowing more patients to come straight into the building rather than checking in over the phone. Patients coming only for COVID testing and families with sick children who are too young to mask reliably should still wait outside and call, but everyone else (well children of all ages and sick children old enough to mask) may come into the waiting room to check in at the desk. We continue to require masks for everyone over age two.
If you or your family member cannot mask, is too young to mask, or if you prefer to wait in your car, you may still call to check in at (919)960-3025 or (919)942-4173 option 2. Remain in your vehicle until the nurse calls you with instructions
Once again, we cannot thank you enough for your patience and for your dedication to our practice during this exceptionally busy time.