From our family to yours, we wish everyone a happy and healthy Memorial Day weekend. As a reminder, Chapel Hill Pediatrics and Adolescents will be open from 8am until noon for Urgent Care appointments only from Saturday, May 27th thru Monday, May 29th. Please utilize our self-scheduling to make your urgent care appointment and to receive quality healthcare for your family!
Category Archives: Practice Announcements
Thanksgiving Hours 2022
This Thanksgiving holiday, Chapel Hill Pediatrics and Adolescents will be open from 9am until 11am for WALK-IN Urgent Care appointments only. For walk-in appointments, please come into our office to make your urgent care appointment to receive quality healthcare for your family before you carve the Turkey! Please refrain from calling the office as administrative staff is happy to help you inside and in-person, wearing your masks of course! Have a great holiday week ahead!
Office Closed 12:00-1:30pm 11/16!
Both offices will be closed tomorrow, Wednesday 11/16 from 12-1:30 for a meeting. We thank you for your understanding and apologize for any inconvenience. Thank you!
Closing for a Midday Meeting on 10/11
Both our Chapel Hill and Durham offices will close for an all staff meeting from 12:00 pm to 1:00 pm on Tuesday, October 11th. We will be unavailable by phone during that time.
Our Waiting Room is Now Open!
Many of you have recently experienced excessively long hold times when trying to contact our office. We sincerely apologize for this, and thank you for your patience with us. Please know that we are actively recruiting additional staff to answer the phones, as well as investigating novel ways for you to schedule appointments and connect with our office.
In an immediate effort to unload our phone lines, we are now allowing more patients to come straight into the building rather than checking in over the phone. Patients coming only for COVID testing and families with sick children who are too young to mask reliably should still wait outside and call, but everyone else (well children of all ages and sick children old enough to mask) may come into the waiting room to check in at the desk. We continue to require masks for everyone over age two.
If you or your family member cannot mask, is too young to mask, or if you prefer to wait in your car, you may still call to check in at (919)960-3025 or (919)942-4173 option 2. Remain in your vehicle until the nurse calls you with instructions
Once again, we cannot thank you enough for your patience and for your dedication to our practice during this exceptionally busy time.
Flu Vaccine for 2022 Now Available!
The flu shot is now available for our established patients and their parents/accompanying caregivers! If your child is scheduled for a check up or other in-office visit in the coming weeks, no need for an additional appointment–just let the front desk know when you check in. If you are interested in our flu clinics, we are currently offering some drive through options on upcoming weekends. These clinics are by appointment only and will be in the Durham office parking lot. We have opened times on Saturdays and Sundays beginning September 17th.
Additionally, we are offering the Pfizer bivalent COVID-19 booster to anyone 12 years or older. Patients whose last vaccine or booster was more than two months ago (at least 60 days) are eligible. Parents and accompanying caregivers may also receive this booster. Though COVID-19 boosters are being offered at the same time as flu clinics, these appointments will not be done as a drive through. Patients will be instructed to park and enter the building to receive their vaccine. Patients who receive the COVID vaccine or booster must remain in the clinic for 15 to 30 minutes following vaccine administration, so please plan accordingly. Patients can receive their flu vaccine while they are in the office for the COVID-19 booster if desired.
Due to anticipated call volume, we recommend you try our self scheduling link at https://phreesia.me/CHPReturning. Please only submit one form per family, listing all people to be vaccinated when prompted.
The self scheduling platform allows you to view our availability in real time. If you have any difficulties with the link, you may call our office directly at (919)942-4173. Option 2 will connect you with our schedulers. Please be patient as we do expect many calls.
FLU/COVID CLINIC HIGH DEMAND
Due to an extraordinarily high demand for both flu and COVID vaccines, we are currently experiencing an overwhelming amount of phone calls. We ask that you please be patient with our practice as we do our best to continue to provide the rapid service our patients are accustomed to receiving.
In our efforts to help assist patients as quickly as possible, we do offer the ability to self schedule both flu and covid vaccine appointments at the following link: https://phreesia.me/CHPReturning
If you are unable to self schedule then the system will automatically direct you to an appointment request screen. We encourage you to submit an appointment request and allow us up to 24 business hours to assign an appointment time. https://phreesia.me/CHPDefault
Reopening of Our Waiting Room
We are happy to announce that we are reopening our waiting room to patients and families who are symptom free and scheduled for well child visits!
Do you (patient or accompanying family members) have cough, cold, congestion, fever, or known COVID exposure in the past 14 days?
If your answer to all these is NO, you no longer need to call us from the parking lot. Proceed to our lobby with mask in place and check in on your phone via our mobile check in process.
We are so excited to be able to welcome you back to our waiting room!
COVID Test Resources
We offer a limited number of COVID tests at our office per day. A telehealth visit with one of our providers is required. Here are some other options for COVID testing in our area: